At ROTOMAX Electric Home Appliances, we are committed to providing reliable and quality electrical home-appliance products to our customers. We take appropriate care in manufacturing, inspecting and supplying our products.
This Return & Refund Policy explains the general terms applicable to product returns, replacements and refunds.
1. Product Returns
Products may be considered for return or replacement in cases where:
- The product received is damaged during transportation.
- The wrong product has been supplied.
- There is a manufacturing defect.
- The quantity received differs from the confirmed order.
- The product does not match the specifications agreed upon in the order.
All return requests are subject to verification and approval by ROTOMAX.
2. Reporting a Product Issue
Customers should inspect the products upon delivery and notify us as soon as possible if any damage, shortage, manufacturing defect or incorrect product is identified.
When contacting us regarding a return or replacement, please provide:
- Customer or company name
- Order/invoice details
- Product name
- Quantity
- Description of the issue
- Photographs or videos of the product and packaging, where applicable
This information may be required to help our team assess and resolve the issue.
3. Return Approval
A product should not be returned without prior confirmation from ROTOMAX.
After receiving your complaint, our team may review the information provided and, where necessary, request photographs, videos or additional details.
If the return is approved, we will provide instructions regarding the return or replacement process.
4. Products That May Not Be Eligible for Return
Returns may not be accepted where the issue has resulted from:
- Improper installation or use
- Physical damage caused after delivery
- Negligence or misuse
- Normal wear and tear
- Unauthorised repair or modification
- Failure to follow product instructions
- Damage caused by improper electrical connections or voltage conditions
- Any alteration made to the product after delivery
Products that have been specifically customised or supplied according to special customer requirements may also be subject to separate return terms.
5. Replacement
Where a product is found to have a manufacturing defect or another issue covered by the applicable order terms, ROTOMAX may, at its discretion and subject to availability:
- Repair the product
- Replace the defective product
- Provide an equivalent product
- Offer another appropriate resolution
The applicable resolution will depend on the nature of the issue, product availability and the terms agreed with the customer.
6. Refunds
Refunds, where applicable, will be considered after the returned product and the reported issue have been verified.
For orders where a refund is approved, the refund amount and method will depend on the original transaction and the applicable commercial terms.
For business, distributor, dealer or bulk orders, refund terms may be governed by the quotation, purchase order, invoice or separate agreement between ROTOMAX and the customer.
7. Refund Processing Time
Once a refund has been approved, the processing time may depend on the payment method, banking institution and other payment-processing factors.
ROTOMAX will initiate the approved refund within a reasonable period, after which the time taken for the amount to reflect in the customer’s account may vary.
8. Shipping and Return Costs
If a return or replacement is approved due to a confirmed manufacturing defect, incorrect product or damage attributable to ROTOMAX or the shipping process, the applicable return or replacement transportation arrangements will be determined by ROTOMAX.
Where the return is due to customer-related reasons, any applicable transportation, handling or other charges may be borne by the customer.
9. Damaged Products
Customers are advised to inspect products and packaging at the time of delivery wherever possible.
If a product or package appears damaged during transportation, please inform ROTOMAX promptly and provide photographs or videos of the package and product.
Damage claims may be subject to verification by ROTOMAX and/or the relevant transportation provider.
10. Bulk and B2B Orders
For bulk, dealer, distributor and business orders, return, replacement and refund conditions may differ from standard customer transactions.
The terms specified in the quotation, purchase order, invoice, warranty terms or other written agreement between ROTOMAX and the customer will apply to such transactions.
11. Warranty
Some ROTOMAX products may be covered by specific warranty terms.
Where a product is covered by a warranty, warranty claims will be handled according to the applicable warranty conditions, including the warranty period, product usage requirements and exclusions.
Warranty coverage does not automatically imply a refund or product return.
12. Cancellation of Orders
Order cancellation requests should be made as early as possible.
Once an order has been processed, manufactured, packed or dispatched, cancellation may not be possible or may be subject to applicable charges.
For bulk and B2B orders, cancellation terms will be governed by the agreed commercial terms.
13. No Unauthorised Returns
Customers should not send products back to ROTOMAX without receiving return instructions or approval from our team.
Unauthorised returns may result in delays in processing the complaint or may not be accepted.
14. Policy Changes
ROTOMAX reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be published on this page with the updated “Last Updated” date.
15. Contact Us
For return, replacement or refund-related enquiries, please contact us.
ROTOMAX Electric Home Appliances
Address:
Sec-1, O-24, Bawana,
New Delhi – 110039, India
Phone:
9813646111
+919354915405
Email:
rotomaxindustriespvtltd@gmail.com
Please provide your order or invoice details and a clear description of the issue when contacting us so that our team can assist you efficiently.